Frequently asked Questions


1. What manufacturers do you cooperated with?

We cooperate with most famous and professional N95 face masks manufacturers directly which are on the list of CDC NIOSH-approved N95 face masks producers.

2. Where is your warehouse.

We have set up warehouse in US California and China Hongkong to meet the needs of buyers from different regions.


3. Is there any customer service in person?

Yes, our professional customer service team can provide detailed information and useful help for you in person. You can click to “Contact Us” and get solution for your question.

4. What kind of personalized service do you offer?

Absolutely Yes. Welcome for inquiry with OEM or ODM projects and logo customized projects. An experienced engineer and customer service team will assist with you.

Shipping and Delivery

5. Are the shipping services you offered secure?

Yes, standard shipping services provided by UPS, USPS, DHL. Also, if there is something wrong with the shipping process, you can contact us directly and we’ll help you to solve it.

6. How long can I receive my package?

Process time (packing and waiting for pickup by courier) is 1-3 days. If purchasing on holiday, please allow 1-2 more days for us to process your order.

After picking up by courier, delivery time is about 3-5 days.

It usually takes 5-10 days in total.

7. How can I track my order/package?

After shipping,  tracking number will be sent to your email. You can track your package via our website tracking system or courier official website. More information about your package, please contact us.

8. Can you ship your goods to different countries

Yes, we can ship good to most countries except for some distant regions. More details please contact us. And for countries such as Canada, Mexico, and European country, delivery time will be extended about 3-5 days. If you want to know more information, please feel free to contact us.

9. Can I change my shipping address once my order shipped?

Sorry, you can’ t change your shipping address once your order shipped. But if you need extra shipping service, you can contact the logistics company directly.

Return and Refund

10. Under what situation can I return my order?

We only accept returned items with quality problem in 30 days.

11. When will I get my refund if I return the order successfully?

After we check about the condition of your returned item, refund will be issued within 2-3 days.