Refund & Returns Policy

We have a return policy and exchange police of 30 days which is only for defective items cause by shipping or packaging, which means you can issue a return up within 30 days if you found your items are damaged.

 

Additional non-returnable items:

Sample order

Custom order

Gift cards

Product not from us

Any item not in its original condition; any damage or missing caused by other factor, not our error.

Any item that is returned more than 30 days after delivery

 

Exchange policy

If you want to exchange your items, please follow:

1. Please contact us, providing a proof of damaged/defective by photos/videos.

2. After preliminary confirmation via the proof,  a pre-paid shipping label will be sent to you within 1-2 day. Please help to pack the product as original status, and sent them to postal station.

3. After the package arrive, we will take strictly physical inspection towards it. 

4. Then we will send the new items to you freely

Return & refund policy

1. Please contact us, providing a proof of damaged/defective by photos/videos.

2. After preliminary confirmation via the proof,  a pre-paid shipping label will be sent to you within 1-2 day. Please help to pack the product as original status, and sent them to postal station.

3. After the package arrive, we will take strictly physical inspection towards it. Then we will issue a refund for you within 1-3 days.